Every last decision was made with fan-optimization in mind, and will be the new benchmark standard for arena renovations going forward. Revamping our core allows us to scale the business proactively and future-proof our building for the next 20 years.”Īnd in the end, that’s what the arena renovation project ultimately provides not only for the Cavaliers or any of the teams within Rocket Mortgage FieldHouse, but the city of Cleveland as whole. We did our best to piecemeal stopgap solutions over time to meet the demands of our evolving business but often found ourselves behind the curve.
Greta Van Fleet - Starcatcher World Tour. “When the building was originally built in 1994, things like data centers and intermediate distribution frames didn't exist or weren't critical to doing business. Aerosmith: PEACE OUT The Farewell Tour with The Black Crowes. “While architecting technology 3-4 years ahead of its implementation often proves challenging given its fluid nature, we focused on bolstering our core to modernize the low-latency technology needed to manage both business operations and the fan experience,” shared Conley.
The technological improvements the Cavaliers made with fans in mind weren’t just cosmetic, they were internal as well to make Rocket Mortgage FieldHouse the gold standard in terms of technology. According to Michael Conley, SVP Chief Information Officer for the Cavaliers, the organization are are experimenting with piping real-time data into the visual experience, further personalizing a fan's experience as they navigate from the atrium to the concourse and back. It has become a popular fan destination during both initial tours and the preseason, and will be a feature for years to come. to the FieldHouse, which the Cavaliers have filled with history from all the teams that have played at the arena.Īfter making their way through the atrium, fans will then be exposed to what has been dubbed power portal, which is a seamless DVLED tunnel experience designed and implemented by ANC coupled with a state-of-the-art surround sound system called Soundscape engineered by Metropolitan Interactive featuring D&B Audiotechnik hardware. To solve this, the Cavaliers organization utilized all their open sidewalk space outside the arena to protect fans from the elements and get them inside the arena faster. Anyone who has been in Cleveland knows a winter gust off of Lake Erie can be bone chilling. On the exterior, the atrium serves another purpose other than its eye-popping display is the fact that it protects fans from the elements. These are of course the power portal as well as the atrium, which features a uniquely geometric aluminum curtain wall capable of lighting up the Cleveland with just a flip of a switch. They’re also the most visually striking additions to Rocket Mortgage FieldHouse, other than the massive art collection on display throughout the arena. Staffed for every event, Guest Services Ambassadors can answer questions, give you helpful information and provide special services.The fusion of technological innovation and the overall fan experience has also led to a few first-time features for really, any arena. I can quickly sum it up with one word, WOW!įor your convenience, there are two SeatGeek Guest Services Booths inside Rocket Mortgage FieldHouse, one located behind Section 100 on the Main Concourse (Level 3) and the other behind Section 200 on the Upper Concourse (Level 5). I just wanted to take a moment to comment on the guest services department experience I encountered yesterday while attending the 5:00pm Cirque Du Soleil show.
#MGK ROCKET MORTGAGE FIELDHOUSE HOW TO#
Our GSAs can be identified by their bright colored jackets or shirts, their helpful attitudes and their knowledge about how to make your visit to Rocket Mortgage FieldHouse the very best it can be. Rocket Mortgage FieldHouse’s Guest Services Ambassadors (GSAs) are dedicated to providing excellent service that comes with a warm welcome and friendly smile each time you visit.
On behalf of our entire Guest Services team, we look forward to seeing you soon! It’s service excellence, the kind that goes above and beyond your expectations, that we pride ourselves on at Rocket Mortgage FieldHouse. It’s making sure you can kick back and enjoy the show, from tip-off until the final encore. The Rocket Mortgage FieldHouse is located in the heart of downtown Cleveland, directly next to the Progressive Field baseball stadium, in a bar-and restaurant-heavy area known as the Gateway District. It’s the friendly faces and warm welcomes to make you feel right at home. Here at Rocket Mortgage FieldHouse, we make the DIFF by “WOW-ing” every guest, every fan, every business associate, every client – EVERYONE – who walks through our doors.
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